How to Deal with Difficult PeopleLearn how to navigate the bullies, manipulators, and complainers who drive you mad. With example dialogue and techniques, it will help you navigate tricky situations and keep your cool. By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness, and remain the better person. This 6th edition of the bestselling Dealing with Difficult People features practical exercises, useful